DETAILS CAB AND AMBULANCE SERVICES
Heidelberg enjoys the highest reputation as a clinic and healthcare location. Hundreds of thousands of patients from all over the world come to the university city every year to be treated here. Especially in case of regular outpatient care, the way to the hospital is a costly undertaking. Healthcare rides provided by TLS-Heidelberg can help. Transporting people with limited mobility is a challenge, too. With our barrier-free cab, we provide support in this area.
BARRIER-FREE INCLUSION CAB
"Come in, get in, get by" - that's the maxim when it comes to accessibility. E-wheelchair owners used to have to struggle to get into a cab in Heidelberg. In 2020, TLS-Heidelberg solved the problem. Since then, we have been operating the first barrier-free inclusion cab in Heidelberg. We are very happy to have been able to close this transportation gap in cooperation with the Municipal Representative for People with Disabilities and the Municipal Citizens' and Public Order Office.
Since we started operating our inclusion cab, we have placed a special emphasis on healthcare rides. In the meantime, TLS-Heidelberg has become your established and trustworthy partner when visiting a doctor or clinic. Our drivers gently assist in handling medical equipment and always pay attention to the individual needs of their passengers. Whether for dialysis or radiation therapy, rehabilitation or physiotherapy, we take the time needed to make the transfer as pleasant as possible.
WAYS OF REFUNDING THE COSTS
Our passengers often can recoup the cost of a TLS health ride from their health insurance company. Basic requirements for a refund are:
- Proof of a doctor's prescription for medical transport (''Krankentransportschein'')
Ask your doctor for the respective certificate. This proves that he/she sent you to a specialist, hospitalized you, or issued a prescription for multiple physiotherapy sessions.
- Approval of the transportation by the health insurance company
Most health transports must be pre-authorized by the health insurance company. The referring doctor's office should be able to give you an initial estimation whether you are entitled to a refund of costs or not.